OUR TERMS & CONDITIONS
- Your tour contract
1.1. Your tour contract is with Campaigns & Culture Ltd. registered in England & Wales no. 10893099 ("the Company").
- Your financial protection
2.1. Campaigns & Culture Ltd. is a Member of The Travel Vault. At no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Regulations 2018'' all passengers booking with Campaigns & Culture Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form.
2.2. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Campaigns & Culture Ltd. This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House, 135 High Street, Crawley, England RH10 1DQ, company registration: 08444204 authorised and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with Evolution insurance Company Limited ("the Insurer"), registered in Gibraltar No.88737 with a registered office at 5/5 Crutchett's Ramp, Gibraltar, GX11 1AA.
2.2a Evolution Insurance Company Limited is licensed by the Financial Services Commission in Gibraltar under the Financial Services (Insurance Companies) Act to carry on business in Gibraltar, and authorised and subject to limited regulation by the Financial Conduuct Authority (FCA) in the UK. Details about the extent of authorisation and regulation by the FCA are available from the Insurer on request.
2.3. In the unlikely event of insolvency of Campaigns & Culture Ltd please follow the procedures below:
- Please contact the Claims Department, Affirma, 152 City Road, London, EX1V 2NX, phone +44 (0) 20 3540 4422, email firstname.lastname@example.org
- The claims department will supply instructions to follow and the documents required to submit your claim.
- Please ensure you retain your booking confirmation as evidence of cover and value.
- If payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.
2.4. Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of credit and debit card).
- Our Booking Conditions
3.1. All bookings with the Company incorporate the Booking Conditions set out below and are deemed to have been accepted in full by you and all members of your party on whose behalf a booking is made.
3.2. A contract is made when we send confirmation of your booking to you through a Confirmation Invoice. In the event of late bookings made within 10 weeks of the tour start date the contract comes into existence as soon as your payment is received by the Company.
3.3. Additional arrangements (such as extra hotel nights pre or post tour) may be dependent on further arrangements with our suppliers, and if relevant this will be shown on your Confirmation Invoice. A contract for such arrangements will only be made when we confirm that those additional arrangements have been completed.
3.4. If there are any changes to details set out in our Tour Itinerary, or discussed at the time of booking, before the Confirmation Invoice is issued, we will notify you.
3.5. If anything on your Confirmation Invoice is incorrect you must immediately tell us. If there is an obvious error on the Confirmation Invoice we reserve the right to correct it as soon as we become aware of it. If this is unacceptable to you, you will be entitled to cancel your arrangements and receive a full refund provided you have not yet travelled.
3.6. Your contract with the Company and any matters arising from it will be governed by English law and subject to the jurisdiction of the Courts of England and Wales, unless you are resident in Scotland or Northern Ireland, in which case you may choose to bring your claim in those respective jurisdictions and be governed by their respective laws (but if you do not so choose, English law will apply).
4.1. Your deposit payment (usually £300 per person) must be received by the Company within 5 days of the booking application, but if a booking is made within ten weeks of departure the total cost of the holiday must be sent to the Company.
4.2. The person making the booking warrants that he/she has the authority of all other persons included in the tour to make the booking on their behalf.
4.3. Tours with advance ticketing or confirmation deadlines with our suppliers may require a higher initial deposit, staggered deposits and/or an earlier date for the balance payment; if this applies this will be made known to you in the Tour Itinerary before you book.
4.4. The deposit is accepted as part payment and the balance is due to the Company, in full, in cleared funds, at least ten weeks before the tour start date. You will be responsible for meeting any bank fees levied, particularly from an overseas or non-UK bank, so that the Company receives the full balance shown on your Final Invoice. If, for any reason, the full balance is not received by us by the date due, we reserve the right to cancel your holiday at that date, in which case you will forfeit your deposit payment.
4.5. If you ask us to hold the booking pending payment and then you fail to pay, higher cancellation charges will apply, as the date of cancellation will be the date requested by you as the revised date for payment.
- Changes and cancellations made by you
5.1. Any cancellation by you of your holiday can be notified to us by telephone but must be followed in writing and signed by the person who made the booking. For your peace of mind you should use pre-paid recorded delivery or registered post. Cancellation will take effect from the date it is received at the Company’s office. Cancellation only by telephone or e-mail is not acceptable.
5.2. All cancellations are subject to cancellation charges as follows:
Notice you give the Company before the tour commencement date: Cancellation fee expressed as a % of total tour price:
- More than 70 days Deposit only
- 69-31 days 50% or loss of deposit monies paid (whichever is greater)
- 30-15 days 90% or loss of deposit monies paid (whichever is greater)
- 14 days or less 100%
5.3. If, after our Confirmation Invoice has been issued, you wish to change your travel arrangements in any way, for example your choice of tour, or to transfer your booking to another person, we will do our utmost to make these changes. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as cancellation by you.
5.4. Any request for changes must be in writing from the person who made the booking. You will be liable for any further cost we incur in making this alteration. These costs could increase the closer to the departure date so you should contact us as soon as possible.
5.5. Certain arrangements (such as named ticketing) cannot be changed after a reservation has been made and any alteration, even a name change, may incur a 100% cancellation charge.
5.6 If you cancel your booking in a double or twin room but are travelling with a companion who chooses to continue to participate in the tour, the companion will have to promptly pay to the Company the additional single occupancy price.
5.6. If you are prevented from taking the tour you have booked, you may transfer it to another person provided you authorise us in writing to make the transfer and the person to whom it is transferred agrees to comply with the terms of the existing booking and you remain liable for making payment to us of all monies due. No transfer can be made within 14 days of departure.
5.7. We may make reasonable administrative charges for each amendment or transfer.
- Abandonment of your tour
6.1. If you choose, in the course of your tour, to abandon the arrangements made by us on your behalf and instead to make your own arrangements, the Company accepts no liability and no refunds will be made for the services you choose not to take unless the Company is at fault.
6.2. Abandonment of your holiday may also be deemed to have taken place if you miss your outward means of transportation through no fault of the Company, or through ill health, or by missing a departure during the tour, although the Company will assist in whatever way it can to make new arrangements for you.
6.3. You will have to pay for any costs incurred.
- Our commitments to you for Package Tours
7.1. The following clause applies where you buy a package holiday as defined by The Package Travel, Package Holidays and Package Tours Regulations 1992. A full copy is available at http://www.legislation.gov.uk/uksi/1992/3288/contents/made
7.2. (i) Where you do not suffer personal injury or death, the Company accepts liability should any part of your package booked with us not be as described in the tour details or not be of a reasonable standard. Subject to (iii) below, the Company will pay you compensation. Our liability in all cases shall be limited to a maximum of the original cost of your travel arrangements.
(ii) Where you suffer death or personal injury as a result of an activity forming part of your package booked with us and paid for in the UK, we accept responsibility, subject to (iii) below, but where such death or personal injury arises in the course of air travel, sea travel, rail travel or hotel accommodation, the Company's liability and/or the amount of compensation you will receive will be limited in accordance with the provisions of any relevant International Conventions, and the Company will have the benefit of any limitation of compensation and/or liability contained in these conventions as if it were the carrier in question, including, for example, the Warsaw Convention 1929 (as amended) and the Montreal Convention for travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention in respect of travel by sea (as amended by the 2002 protocol where applicable), COTIF, the Convention on International Travel by Rail and the Paris Convention in respect of the provision of accommodation. Further, your journey will be subject to the carrier's conditions of carriage, some of which may exclude or limit liability. Copies of the International Conventions and Conditions of Carriage are available on request.
(iii) The Company accepts liability in accordance with (i) and (ii) above except where the cause of the failure in your holiday arrangements or any death or personal injury you may suffer is not due to any failure on the part of the Company or its servants, agents or suppliers to use reasonable skill and care in making, performing, or providing, as applicable, your contracted holiday arrangements, or was your own fault, or is attributable to the actions of someone unconnected with your holiday arrangements or due to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. These events include, for example: war, threat of war, riot, civil strife, political unrest, terrorist activity, industrial disputes, alteration to the schedules of flights by airlines, natural disaster, fire, weather conditions such as hurricanes and floods, acts of any port, airport, governmental or public authority, technical problems to transport, aircraft grounding, nuclear disaster, epidemic or outbreaks of illness. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(iv) It should be noted that acceptance of liability on the part of the Company referred to in (i), (ii) and (iii) above is subject to assignment by you of your rights against any individual or Company which is in any way responsible for the failure of your holiday arrangements or any death or personal injury you may suffer.
- Our responsibility for arrangements not forming part of our tour
8.1. Where you add elements to your holiday to our own tour arrangements, such as activities or transport, our responsibility is solely to ensure that the element booked with us is as described by us and is of a reasonable standard. We shall have no responsibility for any arrangements which you make yourself.
- Activities and arrangements not forming part of our tour
9.1. Where you book an activity whilst on your holiday, or where the Company makes arrangements at your request as agent on your behalf, whether before departure or whilst on tour, and you make payment for this directly to the relevant supplier, your contract will be with that supplier subject to its terms and conditions and will be subject to the law and jurisdiction of the country where the supplier is situated.
9.2. The Company accepts no liability for any negligence or breach of contract on the part of the activity supplier, nor for any failure in your activity arrangements, or any death or personal injury you may suffer. Some activities may contain an element of risk or require a good level of physical fitness and, if in doubt, you should make direct enquiries of the local supplier before deciding to buy and check that you are covered by your travel insurance policy.
9.3. If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements, we shall at our sole discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. We limit the cost of our assistance to you or any member of your party to £1,000.
- Our Tour Itinerary and Website
10.1. The Company confirms that information contained in our Tour Itinerary and on our website is given in good faith and believed correct at the time it is given. If any facilities referred to are withdrawn, altered or restricted we will advise you before you book or as soon as the Company is notified by the supplier of the changes.
10.2. Facilities may be withdrawn for maintenance purposes or because of breakdown, public holidays, adverse weather conditions or other reasons, without notice to us, and the Company does not accept liability for this.
10.3. The Company expects guests to provide themselves with appropriate clothing, including walking shoes, rain coat, sun hat and sun protection. Where tour conditions involve more strenuous or longer periods of walking our Tour Itinerary includes recommendations for walking boots. It is your responsibility to be appropriately attired for your tour.
- Changes made by us prior to commencement of the tour
11.1. When you have made your contract with the Company, the Company will use its best endeavours to ensure that none of the components of your holiday arrangements has to be altered. However as the arrangements are planned many months in advance, sometimes changes may have to be made and we reserve the right to do so.
11.2. We won’t let you down by canceling your tour because of a lack of numbers. Your tour will proceed but depending upon final numbers we may, at our discretion, amend the tour transport arrangements to a premium SUV/Mini-Bus/4WD driven by your tour guide(s).
11.3. Where a significant change (see below) is made, you will be informed as soon as reasonably possible, if there is time before your departure. You may then cancel and receive a refund of all monies paid, or accept an offer of alternative tour arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In addition, the Company will pay the following amounts of compensation:
Notification before departure Compensation per person
- More than 10 weeks Nil
- Between 4 and 10 weeks £50
- Between 2 and 4 weeks £75
- Less than 2 weeks £100
11.4. A significant change includes a change of accommodation to a lower grade than that booked.
11.5. You are obliged to inform the Company within 48 hours of receiving notification of the proposed changes of your decision under 11.2 above.
- Cancellations made by us
12.1. The Company reserves the right to cancel your tour arrangements but will not do so less than ten weeks before your departure date except for reasons beyond our control or failure by you to pay the final balance.
12.2. Should the Company cancel it will give you as early notification as possible and you will then be entitled to a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
12.3. Compensation will be paid as in Clause 11, with exceptions also being as in Clause 11.
12.4. The Company reserves the right to terminate your tour without any obligation to refund or make alternative arrangements where, in our reasonable opinion, your behaviour is likely to cause danger, intimidation or annoyance to our suppliers, guests, staff and/or others or where the Company does not receive your payment in accordance with Clause 4.
- Our prices
13.1. All prices on our Tour Itinerary and website are per person in £ sterling unless otherwise stated. We reserve the right to alter our prices and/or other particulars shown in our Tour Itinerary or on our website. You will be advised of the current price of the holiday that you wish to take before you book and this will be confirmed in your Confirmation Invoice.
13.2. Once you have paid your deposit there will be no changes in the price of your holiday except In the event of material increases in taxes and duties levied by governments, regulators and as a consequence by suppliers overseas. Should these apply we will absorb these costs up to 10% of the price of your tour. Beyond this we will endeavour to fully absorb all costs, but reserve the right to add them to our Final Invoice to you.
13.3. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another tour if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid.
13.4. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your Final Invoice.
- If you have a complaint
14.1. Any complaint regarding the holiday should in the first instance be reported to the Tour Guide and/or the Company immediately so that all reasonable steps can be taken to resolve the matter during your holiday.
14.2. The Company's right to be able to try to remedy the situation and put things right during your holiday forms part of this contract and it is therefore your obligation to inform us of any problem during your holiday and to continue to inform us so that we can remedy the situation for you.
14.3. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.
14.4. If your complaint is still not resolved, notification should be made to the Company in writing and for your own peace of mind by pre-paid recorded delivery within 28 days of the date scheduled for the end of your holiday. Disputes arising out of, or in connection with your booking which cannot be amicably settled may be referred to arbitration and/or mediation at the sole discretion of the Company.
- Other travel arrangements
15.1. The Tour Itinerary, Confirmation Invoice and Final Invoice will confirm the start and end point of your tour.
15.2. You are responsible for arranging your transport in order to commence your tour with us, and for your onward journey following the tour. The Company is not liable for your failure to reach the tour start point on time.
15.3. We recommend that you take all possible steps to confirm your pre- and post- travel arrangements. Cancellation, delay or denial of boarding does not entitle you to cancel your arrangements with the Company.
15.4. If you need to end your tour early, in order to make onward connections, please inform us in good time before the tour commences. The Company is not liable for your failure to make onward connections on time.
- Data Protection
16.2. We must pass necessary data to our relevant suppliers and to public authorities such as customs and immigration. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to suppliers responsible for your travel arrangements.
16.3. If we cannot pass this information to the relevant suppliers, in the EEA or elsewhere, we cannot provide your holiday. When you make this booking, you and all members of your party consent to this information being passed to the relevant people. We can supply a copy of your information held by us; there is a small charge for providing this.
- Special Requests, Requirements & Interests
17.1. If you have any special requests, (e.g. vegetarian or vegan meals) please let us know at the time of booking so we can notify our suppliers in good time.
17.2. If you have any special requirements (for instance if you suffer from food allergies) you must inform us at the time of booking so we can notify our suppliers in good time.
17.3. If you have a special interest in a certain location, historical event, regimental history, displays at a particular museum or an ancestor who was there please let us know at the time of booking. This will help us to make the tour as meaningful as possible to you, although we cannot adjust the tour itinerary, timings and focus unless this genuinely suits all participants.
17.4. We do not accept bookings that are dependent upon any special requests, requirements or interests being met.
- Passport, Visa and Health requirements
18.1. You require a valid 10 year passport to countries featured in our tours, and this should be valid for 6 months beyond the conclusion of your trip. Please check your passport before departure, and give yourself time to apply for a new one if this is required. If the nationality on your passport differs from the country in which you currently reside, contact your local consulate to ensure you have the right documents for travel. Many countries require a copy of your passport to be made at each hotel.
18.2. Your specific passport and visa requirements, and other immigration requirements, are your sole responsibility and you should contact the relevant Embassies and/or Consulates before you book.
18.3. You should also consult your doctor for advice on health precautions in good time before you travel. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. We are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in our tours.
18.4. For holidays in the EU/EEA, British citizens should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance.
18.5. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.
18.6. It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
18.7. The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.
- Travel Insurance
19.1. It is essential that you and all members of your party are adequately insured (in case of accident, illness or cancellation/curtailment). Your insurance must include repatriation costs and medical expenses. If, however, you choose not to be insured you agree to indemnify the Company against all costs, losses and liabilities which the Company may incur and which are not the Company’s liability under this contract and which would have been avoided had suitable insurance cover been taken by you.
19.2. The name and contact details of your insurers, and the policy number, must be supplied to us in advance of your tour.
- Fitness to Tour
20.1. Our tours involve walking, which may include along rough tracks, cobbled streets, uneven terrain, slopes and steps. Depending on weather conditions these may become slippery.
20.2. You should be able to walk in these conditions or stand for at least an hour without aid and without requiring a rest.
20.3. Some itineraries can seem quite busy for those used to sedentary lives, and some tours may include steep or awkward terrain, or longer walks, which may prove more demanding.
20.4. If you feel you may be unable to meet these fitness standards please contact the Company to discuss your concerns. We may be able to reassure you, or recommend a more suitable tour, or be able to make special arrangements to suit you. We may refuse to carry anyone who has failed to notify us of any disability, infirmity or other restriction that requires special assistance.
20.5. If you suffer from any illness which would not normally preclude you from participating, but which may affect you on tour, this must be disclosed and accepted by your insurer, and disclosed to the Company at the time of booking. We may require written confirmation of cover from your insurer, and will discuss arrangements with you before departure so that we have an agreed procedure to follow in the event of a crisis.
20.6. Subsequent to the commencement of a tour, anyone who in the Company’s reasonable opinion proves to be unfit to travel, or slows the tour to the extent that it detracts from the enjoyment of others, or threatens the ability to fulfil the planned itinerary, may have their tour terminated, or may be offered the option to continue the tour without participating in all activities. No refunds or compensation will be made by the Company.
21.1. The Company may utilise photographs and videos taken during your tour in its marketing. You give you permanent consent to appearing in such material without charge.
21.2. If you have an objection to this please inform the Company prior to the commencement of your tour, and we will make arrangements to exclude you from any such material.
- Changes made by us at or following commencement of the tour
22.1. The Company may make changes to and switches in the itinerary with the intention of optimising your tour experience, including responding to weather conditions or the unexpected unavailability of certain suppliers, supplier’s equipment (such as vehicle breakdown) or the illness of one of the tour party. The Company will amend the itinerary in order to make the best of a situation until alternative facilities can be arranged. Where feasible the Company will continue the tour as soon as practicable and aim to make good any activities missed, although no guarantee can be given.
22.2. We cannot accept liability where the performance of our contract is prevented or affected, or you otherwise suffer any damage, loss or expense as a result of force majeure. Force majeure means unusual and unforeseeable circumstances beyond the Company’s control, the consequences of which could not be avoided, including but not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these.